Known Issues

PROTECT Help Desk Ticket System

Cannot Find / Access Some of My Studies

Issue: Some users reported that they cannot find/access Studies in which they are Study Team Members, PI Proxy and/or Primary Contacts. 

Info: This is affecting some users and the issue is under investigation. 

Document Comparison

Issue 1: Document comparison keeps spinning and never displays the comparison result.

Issue 2: Comparison result not indicating some differences.

Issue 3: Comparison fails with error message "An error has occurred - Object reference not set to an instance of an object."

Info: Download the documents and compare them using Word.

Info: Contents in textboxes that are placed in a canvas might not be detected in comparison.

Showing Squares Instead of Text in Finalized Documents

Issue: When converting documents or informed consents using the following languages, text appear as squares as shown on the screenshot below.

Amharic
Gujarati
Hannada
Sinhalese
Tigrinya

Info: As a workaround, these documents can be uploaded as PDF instead of Word.